Subscription Terms

Drako Bot Premium Subscription - Terms of Service

Effective Date: November 25, 2024 Last Updated: November 25, 2024

By subscribing to Drako Bot Premium, you agree to these terms in addition to our General Terms of Service.

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1. Premium Subscription Service

1.1 Service Description

Drako Bot Premium ("Premium Service") is a monthly subscription service that provides enhanced features and increased limits for Discord server management.

1.2 Subscription Scope

• Premium subscription applies to one Discord server (guild) only

• Features are accessible only to the subscribed server

• Each server requires its own separate subscription

1.3 Premium Features

Premium subscribers receive access to:

• Unlimited ticket types and panels

• Unlimited reaction role panels with unlimited roles per panel

• Unlimited auto-react and auto-respond rules

• Custom commands functionality

• Unlimited blacklist words

• Unlimited suggestion channels

• Unlimited active giveaways

• Invite tracker and audit logs

• Priority support

• Additional features as announced

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2. Pricing and Payment

2.1 Subscription Fee

• Monthly Subscription: $3.99 USD per month per server

• Pricing subject to change with 30 days notice

2.2 Payment Processing

• All payments processed securely through PayPal

• Drako Development does not directly handle or store payment information

• You will be redirected to PayPal to complete your subscription

2.3 Billing Cycle

• Subscriptions renew automatically on a monthly basis

• Billing occurs on the same day each month as your initial subscription

• You will be charged unless you cancel before the renewal date

2.4 Payment Methods

• PayPal account or PayPal-accepted payment methods

• All transactions in USD

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3. Subscription Management

3.1 Activation

• Premium features activate immediately upon successful payment verification

• Activation typically occurs within 1-5 minutes

• If activation doesn't occur within 15 minutes, contact support

3.2 Cancellation Policy

• You may cancel your subscription at any time

• Cancellation takes effect at the end of your current billing period

• You retain Premium access until the end of the paid period

• No partial refunds for early cancellation

• Cancel through the dashboard at: https://dashboard.drako.gg/guild/YOUR_SERVER/tier

3.3 Suspension or Termination

Drako Development may suspend or terminate your Premium subscription if:

• Payment fails or is disputed

• You violate these terms or our General Terms of Service

• Your Discord server is banned or deleted

• Fraudulent activity is detected

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4. Refund Policy

4.1 No Refunds

Due to the digital nature of our service and immediate feature activation:

• Subscriptions are non-refundable

• Cancellations do not result in prorated refunds

• No refunds for partial billing periods

4.2 Exceptions

Refunds may be considered only in exceptional circumstances:

• Service unavailability for extended periods (7+ consecutive days)

• Billing errors or duplicate charges

• Technical issues preventing feature access

4.3 Refund Requests

• Must be submitted within 7 days of the charge

• Raise a ticket in: https://discord.gg/drakobot

• Include transaction ID and detailed explanation

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5. Service Availability and Support

5.1 Uptime

• We strive for 99.5% uptime but do not guarantee uninterrupted service

• Scheduled maintenance will be announced when possible

• Emergency maintenance may occur without notice

5.2 Support

• Premium subscribers receive priority support

• Support available via Discord

• Response time: typically within 24 hours

5.3 Feature Changes

• We reserve the right to modify, add, or remove Premium features

• Significant changes will be announced 30 days in advance when possible

• Subscription pricing applies to the current feature set

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6. Data and Privacy

6.1 Data Collection

By subscribing, you consent to collection of:

• Discord server ID (guild ID)

• Subscription status and billing information

• PayPal transaction IDs

• Feature usage data

6.2 Data Usage

• Data used solely for service provision and improvement

• We do not sell your data to third parties

• Full details in our Privacy Policy

6.3 Data Retention

• Subscription data retained for accounting and tax purposes

• Discord bot data retained per our standard data retention policy

• You may request data deletion after subscription ends

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7. Acceptable Use

7.1 Prohibited Activities

Premium subscribers must NOT:

• Share subscription access with other servers

• Abuse or exploit Premium features

• Use the service for illegal purposes

• Attempt to circumvent payment systems

• Resell or redistribute Premium features

• Use automated systems to abuse features

7.2 Discord Terms Compliance

• You must comply with Discord's Terms of Service

• You must comply with Discord's Community Guidelines

• Violations may result in immediate termination

7.3 Commercial Use

• Premium subscription intended for legitimate Discord server management

• Commercial hosting or resale of Drako Bot services is prohibited

• See Section 12 of our General Terms of Service

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8. Intellectual Property

8.1 License Grant

• Premium subscription grants you a limited, non-exclusive, non-transferable license

• License to use Premium features for your subscribed Discord server only

• License terminates upon subscription cancellation or termination

8.2 Restrictions

• You may not reverse engineer, decompile, or modify the bot

• You may not remove branding, credits, or copyright notices

• You may not create derivative works

8.3 Drako Development Rights

• All rights, title, and interest in Drako Bot remain with Drako Development

• "Drako Bot" and related trademarks are property of Drako Development

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9. Limitation of Liability

9.1 Service "As Is"

• Premium Service provided "AS IS" and "AS AVAILABLE"

• No warranties, express or implied

• We do not guarantee specific results or uptime

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Drako Development's liability limited to subscription fees paid in the last 3 months

• Not liable for indirect, incidental, special, or consequential damages

• Not liable for loss of data, profits, or business opportunities

9.3 User Responsibility

• You are responsible for:

  • Your Discord server configuration

  • Actions of your server members

  • Backup of your server data and settings

  • Compliance with Discord and applicable laws

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10. Chargebacks and Disputes

10.1 Chargeback Policy

• Chargebacks will result in immediate subscription termination

• Account may be permanently banned

• We reserve the right to pursue payment collection

10.2 Dispute Resolution

• Contact us first: https://discord.gg/drakobot

• We will work to resolve disputes within 14 days

• Chargebacks should be a last resort

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11. Modifications to Terms

11.1 Right to Modify

• We may modify these terms at any time

• Material changes announced 30 days in advance

• Continued use after changes constitutes acceptance

11.2 Notification

• Changes posted to: https://docs.drakodevelopment.net/legal/terms-and-conditions

• Important changes may be emailed or announced on Discord

11.3 Rejection of Changes

• If you reject changes, you may cancel your subscription

• No refunds for rejection-based cancellations

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12. Governing Law and Jurisdiction

12.1 Applicable Law

• These terms governed by the laws of United Kingdom

• Excluding conflict of law provisions

12.2 Dispute Resolution

• Any disputes resolved through binding arbitration

• Class action waiver applies

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13. Contact Information

For questions about Premium subscriptions: Discord: https://discord.gg/drakobot Documentation: https://docs.drakodevelopment.net

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14. Severability

If any provision is found unenforceable, remaining provisions remain in effect.

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15. Entire Agreement

These terms, together with our General Terms of Service and Privacy Policy, constitute the entire agreement regarding Premium subscriptions

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By clicking "Subscribe with PayPal" you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

For full terms, visit: https://docs.drakodevelopment.net/legal/terms-and-conditions