Priority System
Setting Up The Priority System
Last updated
Setting Up The Priority System
Last updated
To enable and configure priority settings for tickets, use the following options:
Option | Description | Example |
---|---|---|
Hint: Enabling priority helps in organizing and responding to tickets based on their urgency.
Low Priority
Roles: Set roles to this priority.
Tag: Roles to tag when a ticket is opened with this priority.
MoveTop: Should their ticket be moved to the top of the category? (Set to false
)
Medium Priority
Roles: Set roles to this priority.
Tag: Roles to tag when a ticket is opened with this priority.
MoveTop: Should their ticket be moved to the top of the category? (Set to true
)
High Priority
Roles: Set roles to this priority.
Tag: Roles to tag when a ticket is opened with this priority.
MoveTop: Should their ticket be moved to the top of the category? (Set to true
)
Hint: Use appropriate roles and tagging to ensure the right team members are notified based on the priority level.
Below is an example of a complete configuration for enabling and setting up priority levels:
Enabled
Set this to true
to enable priority settings.
true
DefaultPriority
Set the default priority level for new tickets.
"Low"
Levels
Define the different priority levels with configurable settings for each of them.
See examples below