Working Hours

Setting Up Working Hours

Defining Working Hours for Your Support Team

Set the working hours for your support team to manage availability and set expectations for response times.

Configuration Options

Option	Description	Example
Enabled	Set this to true to enable working hours.	true
Timezone	Set the timezone for the working hours. A list of valid timezones can be found here.	"Europe/London"
Schedule	Define the working hours for each day of the week.	See example below
allowOpenTickets	Specify if users can open tickets outside of working hours.	true

Hint: Ensure that the timezone you set matches the location of your support team to provide accurate working hours.

Configuration Example

WorkingHours:
  Enabled: true
  Timezone: "Europe/London"
  Schedule:
    Monday: "16:00-22:00"
    Tuesday: "16:00-22:00"
    Wednesday: "16:00-22:00"
    Thursday: "16:00-22:00"
    Friday: "16:00-22:00"
    Saturday: "16:00-22:00"
    Sunday: "10:00-11:00"
  allowOpenTickets: true

Hint: You can customize the working hours for each day to fit your team's availability.

Example Embed Configuration

This configuration example shows how to set up an embed message for tickets raised outside of working hours:

WorkingEmbed:
  Embed:
    Title: "Support Tickets"
    Description:
      - "> This ticket has been raised outside of working hours,"
      - "> so please note that response times may be delayed."
      - "> Our working hours are between {workinghours_start} to {workinghours_end}"
    Footer:
      Text: "Drako Development | Ticket System"
      Icon: "https://i.imgur.com/w5XxKpc.png"
    Color: "#F44336"
    Image: "https://i.imgur.com/LbjDuZ8.png"

Hint: {workinghours_start} and {workinghours_end} will display the relevant times for that day.

Additional Information

For a list of valid timezones, you can refer to the list of tz database time zones.